AI and automation are redefining how businesses deliver seamless, personalized customer experiences across every channel. Join us to explore the latest trends in customer journey orchestration — from real-time engagement to predictive insights that drive results.
Experts from NiCE and Dialpad will share strategies for deeper personalization, smarter analytics, and secure, scalable customer interactions.
In this webcast, we'll cover:
- How AI agents are evolving from scripted responders to intelligent digital workers
- The power of no-code AI builders to create smooth, adaptive experiences
- Building CX and IT systems that blend AI and human expertise effectively
- Identifying high-impact AI applications across your customer journey
Register now to attend the webinar Smart Customer Journeys with AI and Technology, on Wednesday, July 30, 2025, at 11 AM PT / 2 PM ET.
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MODERATOR |
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Catherine Forino-Small
Director, Product Marketing
NiCE |
Madeline Hooper
Senior Product Marketing Manager
CX AI Solutions
NiCE |
Hilary Burcell
Product Marketing Director
Dialpad |
Bob Fernekees
Publisher
CRM magazine |
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